At ProPet Software we are very cognizant of our responsibilities of protecting your data and privacy. For all our European users we are in compliance with the General Data Protection Regulation (GDPR), which comes into effect on May 25th, 2018.



The EU General Data Protection Regulation (GDPR) is the new European data protection law that replaces the existing 1995 EU Data Protection Directive 95/46/EC on May 25th, 2018. It will be the sole data protection law throughout all EU member states and also applies to any organization outside the EU that offers goods/services (paid or for free) to individuals within the EU.

GDPR applies to all organizations operating within the EU or outside the EU that process personal data of EU residents. The regulation applies only to personal data about individuals and does not govern data concerning companies or any other legal entities.



ProPet will comply with GDPR when it becomes enforceable on May 25th 2018. The data protection and privacy that we adopt to meet GDPR for our EU customers may be extended to ProPet customers worldwide.


We have amended our policy to better describe the options available to EU users to update, manage, export, and delete their data. You can click on our GDPR and privacy policy to see the additions and changes to our privacy policy with regards to GDPR compliance.

While we have not changed the way end customer information is collected, stored and processed, we have added the following features to the customer profile to comply with the GDPR requirements:


1. A customer is now able to Export their customer, pet and booking information from their online account.
2. All existing and new customers will be prompted to agree our updated Privacy Terms and Conditions when creating or logging into their account from the customer portal.
3. All customers are now able to delete their accounts from the customer portal.
4. All customers have the right to withdraw consent and the right to be forgotten.



Data protection and privacy have been taken into account when designing the ProPet Software platform. We have in place the technical and organisational measures to meet the requirements of GDPR. We hold and process only the data absolutely necessary for the completion of data operations. We also limit the access to personal data to only the purposes required for processing.