Having a business software is one thing, knowing how to properly use that software is something else entirely. That’s why, in addition to our excellent customer support, we’ve developed online resources to help you understand ProPet’s various features.
We know that understanding the ins and outs of a software can be overwhelming at first, and with so many different abilities and functions you might find yourself a little overwhelmed, until you get comfortable with your new workflow. This is why we developed the ProPet Knowledge Base.
The Knowledge Base is basically an online reference guide to help new customers learn the ropes and to help existing customers learn how to use new features or updates. It is an amazing resource to have at your fingertips Think of it like a really detailed user manual, except it’s 100% searchable, so no need to click through page after page to find what you’re looking for.
Here are some practical uses for the knowledge base that will help introduce you to the resource so you can get the most out of your ProPet experience.
Utilizing Best Practices
One of the best things about having a tool like the Knowledge Base is that it’s constantly at your fingertips.
Want a quick refresh on the best way to use the grooming module? No problem! The knowledge base has a video that will walk you through the grooming module, explaining the various icons and walking you through the array of features it provides.
Each video or article in the knowledge base will show you how a feature was designed to be used. This allows you to use the software in the most efficient way possible and ensures you aren’t missing out on a function or feature that could help make your life easier. You’ll know the best way to get the most out of your ProPet experience, and who doesn’t want that?
Excellent for New Users
ProPet offers so many features to help you run your business that, for some new users, it might seem a little overwhelming at first. But with ProPet’s outstanding customer support combined with the easy-to-navigate Knowledge Base, you’ll know the software like the back of your hand in no time.
Any new software or business practice is going to take some getting used to, but ProPet prides itself on its intuitive interface and easy-to-learn workflow. The Knowledge Base offers excellent resources for any new customer who is looking to expand their knowledge of the software and learn how to use our four primary modules (boarding, daycare, training and grooming).
When purchasing a new software it’s great to know all the possibilities, and with such an expansive Knowledge Base at your disposal it’s easy to also stumble upon new ways of doing things that you might not have even considered.
Great Reference Tool for Longtime Users
ProPet’s knowledge base is not just a place for new users to familiarize themselves with the software. It is also an excellent setting for long-time customers to learn how to use our new features, whether they are new releases or new to your subscription.
For example, if you’re a doggie daycare business looking to add grooming, you can easily take a quick tour of ProPet’s grooming module in the Knowledge Base to see how it looks, what the workflow is like, and what additional features it offers.
By the same token, when ProPet releases a new feature, like the smart feeding report for example, we also release an accompanying knowledge base entry that will teach you how to use the feature and go over it’s offerings.
ProPet’s knowledge base is an amazing tool to have at your fingertips, the more you use it, the more you learn, the more efficiently you can run your business.