Saving time when possible is a critical part of running a successful business. What may seem like a manageable workload when your business is small quickly becomes an uphill battle as you expand.

As a business grows it gets easier and easier for business owners and their staff to get bogged down in the weeds. A few small administrative tasks soon become many, and before you know it your previously manageable workload is taking up a lot more time than you budgeted for. All of a sudden you’re spending valuable work hours on menial administrative duties, and you’re unable to focus on the services that made your business so popular in the first place.

So if you could automate some of your basic administrative tasks, why wouldn’t you?

ProPet’s automated emails will streamline your administrative duties and let you focus on growing your business.

Booking Confirmation Emails

When you confirm a booking in ProPet an automatic email gets sent to the customer letting them know their booking request has been confirmed. This seriously alleviates time spent writing and re-writing the same confirmation emails.

Obviously, the information in the confirmation email is important, and it’s information the customer needs in order to have a positive experience at your business, but you shouldn’t have to manually write and send the same email every time you confirm a new booking.

Thankfully, with ProPet you don’t have to.

All you need to do is create an email template by clicking on Settings>Booking Confirmation Emails and then pick the type of booking confirmation email you’d like to create a template for. Whether it’s Boarding, Daycare, Grooming or Training, simply click Add Confirmation Template below the service headline or Edit next to an existing template to get started.

Once your write-up is added to the template, and you save your work, the software will automatically send it to a customer once you save their booking request. The email will also automatically include a booking summary and any instructions triggered by missing agreements or vaccination information.

Reminder & Thank You Emails

ProPet’s reminder and thank you emails are an easy way to maintain active communications with your clients without needing to manually write and send emails all day. By utilizing ProPet’s automated reminder and thank you emails you alleviate the need to track individual bookings to ensure they’re receiving the proper reminders and follow-ups. Just set it and forget it.

You can create a template write-up, choose which service the email is applicable for, and set how many days before their booking the customer will receive their reminder.

Add a link to your Google Business Profile (Formerly Google My Business) in your automated Thank You Emails requesting then to leave a Google Review after they have received service. Making it easy for clients to leave reviews, helps you gain a continuous stream of new reviews to help your search visibility, especially in the Local 3-Pack.

To create a reminder or thank you email in ProPet, go to Settings>Reminder & Thank You Emails and then click which type of email you’d like to create a template for.

Invoice Emailing

After running a transaction ProPet can automatically email your customer their invoice. Simply process the charge as normal and the moment you hit Accept Payment the transaction will be processed and a digital copy of the invoice will be sent to whichever email the customer has on file.

This makes it way easier for your customers to keep track of their invoices. It also limits the time you spend with customers who may call or email you throughout the day asking you to send their invoicing information. The less administrative work you need to do, the more time you’ll spend improving your business.

Automated Text Messaging (SMS)

In addition to automated emails, ProPet users can enjoy automated text messaging in addition to automated emails for booking confirmations, appointment reminders and thank you texts.

When email inboxes tend to get bombarded with emails, sending important messages via mobile phone is often a smart idea to reduce no-shows.

ProPet continues to enhance the amount of automation available in the software. Recently automated payments have been added with more features to come. If you are interested in a demo of our software for your pet care facility, you can request a free demo account or schedule a live demo to see in ProPet is the right fit for you.