Marketing is about the stories you tell.
“The probability of selling to an existing customer is 60-70%. The probability of selling to a new prospect is 5-20%” – Marketing Metrics
Attract, engage, convert!
ProPet gives you the tools to focus on selling to your existing customers. From promotional screen messages to up-selling during online booking to targeted email marketing campaigns. New customers are vital to a business’s success, but without existing customers there would be no business!
Customer Portal & Email
- Customize login message for the customer portal
- New customer account creation message
- Upload, create, and email photos and report cards
- Add an email signature to your account for outgoing messages to customers
- Create email templates for service requests
- Conveniently up-sell clients during the online booking process; i.e. baths, nail trims, etc.
- Offer retail items for clients booking services as a value-added
- Create promotional rates
- Build bulk package to reward loyal customers
- Manage promotional discounts like, new customer discounts
- If you use MailChimp, you will be able to create newsletters, promotional emails, mass emails (e.g. warnings), and various other emails through ProPet
- Send emails to customers who board during a specific time period (e.g. during holidays, send a note to book again)