Refunds through ProPet:
To issue a refund to a customer, you have to accept the payment for the booking first.
To do this, go to the customer profile > booking history and, select the booking with an outstanding balance
Next, accept the payment for the booking, and enter all the details:
Click on “issue refund” underneath “balance owing”:
In the dialog box, you will be able to choose the amount you would like to refund, as well as the payment method. These payment methods are customizeable. If you are integrated with one of our payment processors, you will be able to refund the amount directly back to the customers credit card on file.
Issuing the refund will re-create a balance on the invoice. You can choose to create an adjustment to balance this out or, if you are looking to cancel the invoice, you do not need to create the adjustment since the booking balance will automatically change to zero.
This is what your final invoice should look like: