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Refunds through ProPet: To issue a refund to a customer, you will have to accept their payment for a booking, already. Once that has been done, you will be able to go to the customer profile, choose the booking that you would like to issue the refund to and select ‘issue refund’ underneath the summary. There, you will be able to choose the amount you would like to issue the refund for, choose whether it will be refunded in cash, cheque, E-transfer, PayPal, credit card, debit, or if the customer has requested to add it to their credit so that they can use it for any future bookings.

 

Step 1: Select the option below.

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Step 2: Accept the payment.

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Step 3:  Select “issue refund”

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Step 4: Select the amount you would like to have refunded, choose your method of payment, apply your initials, and select “issue refund”.

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