Frequently Asked Questions | ProPet Software Inc.

FRequently asked questions

FAQ Display

Getting Started

▾ 1) Can my business use ProPet Software?

ProPet strives to deliver simple and powerful kennel management software for all pet businesses. We currently offer a Boarding and Daycare Module, with our Grooming Module on the way. If you would like a demo to see if ProPet is right for you and your pet business, don’t hesitate to contact us!



▾ 2) Where can I sign up to use ProPet?

You can sign up for our pet boarding and daycare software by requesting a personalized demo at a time that is most convenient for you. Request a demo or more information using the form on this page.


▾ 3) Do I download the software?

ProPet is a cloud-based software, meaning that everything is online. You will be provided with a unique website that your kennel will be hosted on.


▾ 4) I'm not a tech-savvy person, is your software difficult to use?

We've designed our software with customers just like you in mind! ProPet is intuitive and user-friendly so that anyone can use it effortlessly.


▾ 5) If I sign up for a demo, am I obligated to use the software?

Demos of our kennel management software are absolutely free of charge. You are not obligated to use our software afterwards. Our demos are designed to determine if ProPet is right for you!


▾ 6) Is there a set up fee?

Currently there is no fee to set up your account.


▾ 7) What are my subscription options?

With ProPet Software, you have two choices for subscriptions; monthly and yearly, depending on what works best for you.


▾ 8) Can I cancel my subscription at any time?

If you are on a month-to-month plan, you are free to cancel at any time. Your cancellation will take effect at the end of your monthly billing cycle. If you paid for a yearly subscription and wish to cancel it, your cancellation will take effect at the end of your yearly billing cycle.


▾ 9) Do you offer any special promotions or benefits if I sign up to use your software?

Yes! We would be happy to discuss all of the great reasons to choose ProPet Software during your demo.


▾ 10) I currently use another boarding kennel software, how can I get my data transferred to ProPet Software so that I can use it instead?

If you are currently using another software to manage your business, and this software allows you to export your data into a CSV file, we can transfer your data right into ProPet Software.


▾ 11) Do you accept all credit cards?

Yes, we accept all major credit cards, e.g. Visa, MasterCard, American Express, as well as rewards cards.



Benefits of ProPet Software

▾ 1) Why I should I use ProPet Software?

ProPet is a leader in its industry, providing custom software solutions for your pet business. It enables you to streamline your daily activities and provide convenient options for your customers.


▾ 2) What are the benefits of using ProPet?

ProPet Software enables you to manage your business remotely as you can access your files and data anytime, anywhere, on data device that has an internet connection. You can manage all aspects of your business from one great dashboard, as well as control the different access levels of your staff. You can remain organized, keep track of all your business needs, and much more!


▾ 3) Are there any disadvantages to using ProPet?

Like any other cloud based software, ProPet requires an internet connection. If your business does not have access to a stable internet connection, you will not be able to use the software.


▾ 4) Will I lose my data if my computer crashes?

If your computer, tablet, or phone crashes all you have to do is log into your ProPet account from another device and you will be able to access your data. Data is stored safely in the cloud, meaning that it will not get erased or compromised if your device is experiencing difficulty.



Accounts

▾ 1) How do I set up my business account with ProPet Software?

Setting up your business account is quick and easy with our skilled staff. We provide personalized demos during which we explain how to use ProPet Software and help you set up your account. Sign up for a demo using the form on this page.


▾ 2) Does each of my staff members require their own account?

Each staff member has their own individual login information, rather than their own account. As the administrator, you can control the level of access that each staff member has.


▾ 3) Is there a limit on the number of clients that can use the software?

No, there is no limit on the number of clients that you can have using ProPet.



Security

▾ 1) How much storage capacity do I have access to by using cloud-based software?

Cloud based software provides virtually unlimited storage space online. No need to worry about going over!


▾ 2) Is my information secure?

ProPet Software places the utmost value on security. You can rest assured that we use the most up to date industry security standards to protect your information. For more information about the security of your data, please visit our security features page.


▾ 3) How about my customers' information? Is it safe?

Any information that your customers input into ProPet Software is stored in the cloud. Like your business information, it is protected by the highest level of industry security standards.



Pricing

▾ 1) What pricing options are available to me?

ProPet Software starts at $47.99 USD per month (billed annually) for the Pet and Client Manager. ProPet Software also offers other modules and various custom packages. For more information, please visit our pricing page.



Support

▾ 1) How can I contact ProPet if I need assistance?

You can contact us at any time by clicking the blue “Help” button, which appears in the bottom left corner of the dashboard, or by emailing support@propetware.com. We will be in contact within 24 business hours to resolve your problem.


CONTACT US

Fill out the form below to sign up for a demo, request access to a trial account, or chat with us! We're more than happy to help you with anything you may need. 

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