Frequently Asked Questions

Getting Started

Can my business use ProPet Software?
  • Stay organized with an intuitive and easy-to-use dashboard with simple but informative check-in/check-out process.
  • Quickly check walk-in pets into daycare and generate an invoice in less than 10 seconds.
  • Access notes, reservation summary, customer and pet profiles, buddy and enemy list, colour codes and more pet information at your fingertips.
Where can I sign up to use ProPet?
  • You can sign up for our pet boarding and daycare software by requesting a personalized demo at a time that is most convenient for you. Request a demo or more information using the form on this page.
What is SaaS?
What is Cloud Based Software?
I'm not a tech-savvy person, is your software difficult to use?
  • We’ve designed our software with customers just like you in mind! ProPet is intuitive and user-friendly so that anyone can use it effortlessly.

If I sign up for a demo, am I obligated to use the software?
Is there a setup fee?
  • There is no setup fee if you select a Two-Year Subscription. Setup fee for Annual Subscriptions is $50USD per module and $75 USD per module With Monthly Subscriptions. More Information

What are my subscription options?
  • With ProPet Software, you have three choices for subscriptions; monthly, yearly, and every two-years depending on what works best for you.

Do you offer any special promotions or benefits if I sign up to use your software?
Do you accept all credit cards?
  • Yes, we accept all major credit cards, e.g. Visa, MasterCard, American Express, as well as rewards cards.

Benefits of ProPet Software

Why I should I use ProPet Software?

ProPet is a leader in its industry, providing custom software solutions for your pet business. It enables you to streamline your daily activities and provide convenient options for your customers. Check out our customer’s reviews of ProPet on Capterra.

Can my customers book online?
What are the benefits of using ProPet?
Is ProPet Software easy to use?
If I do not have access to the internet can I still access ProPet?
Can I integrate my account with a Credit Card Processor?

Yes, you can choose one of our integrated partners to accept online credit card payments. All 3 of our partners provide online payments. 

Chosen Payments also provides integraed merchant terminals in addition to online for our US customers. Chosen Payments guarantees to beat your current rates or they will give you $500.

Accounts

How do I set up my business account with ProPet Software?

Setting up your business account is quick and easy with our skilled staff. We provide personalized demos during which we explain how to use ProPet Software and help you set up your account. New customers areq required to schedule an Account Setup Session with a team member and are provided with User Training. We also have an online video Knowledge Base for clients. 

Does each of my staff members require their own account?

Each staff member has their own individual login information, rather than their own account. As the administrator, you can control the level of access that each staff member has.

Is there a limit on the number of my clients that can use the software?
How much storage capacity do I have access to by using cloud-based software?
I currently use another management software. How can I get my data transferred to ProPet Software so that I can use it instead?
Can I cancel my subscription at any time?
How do I set up my business account on ProPet Software?

Security & Data Storage

Who owns my data?
Is my data secure?
Is my customer's information secure?
Will I lose my data if my computer crashes?
What kind of reporting does the software offer?

Pricing

Features & Pricing

What is the pet and client manager?

ProPet offers a Customer Relationship Manager (CRM) designed specifically for pet businesses that improves customer interactions and relationships. This module is included with all our packages and it offers features such as:

  • Unlimited customer and pet accounts
  • Link pet and customer profiles with photos
  • Online agreement and contracts
  • Emergency contacts
  • Veterinary information
  • Vaccination tracking
  • Historical records archive
  • Shared photo albums
  • Internal email messaging
  • Share notes privately with staff
  • Upload and organize unlimited documents into customizable folders. 
What pricing options are available to me? How does your pricing work?

The base price for the software ranges from $49.99 USD to $99.99 USD Dollars per month depending on the different modules needed. Below are some popular combinations: 

Pet and Client Manager Only: $49.99 USD

Grooming OR Training OR Daycare ONLY: $59.99 USD

2 of the following: Grooming AND/OR Training AND/OR Daycare: $69.99 USD

Grooming AND Training AND Daycare: $79.99 USD

Boarding Modules ONLY: $69.99 USD

Boarding AND Daycare OR Training OR Grooming Modules: $79.99 USD

Boarding AND 2 of the following: Daycare AND/OR Training AND/OR Grooming Modules: $89.99 USD

Pet Resort- All available modules: $99.99 USD

Should you wish to add premium features (like text messaging), you may do so at an additional monthly cost per feature.

What Kind of Packages does ProPet software offer?
What are my subscription renewal options?

Support

How can I contact ProPet if I need assistance?

You can contact us at any time by clicking the blue “Help” button, which appears in the bottom left corner of the dashboard, or by emailing support@propetware.com. We will be in contact within 24 business hours to resolve your problem.

Contact Us

6157 Russell Road

Ottawa, Ontario