Frequently Asked Questions
Getting Started
Can my business use ProPet Software?
- Stay organized with an intuitive and easy-to-use dashboard with simple but informative check-in/check-out process.
- Quickly check walk-in pets into daycare and generate an invoice in less than 10 seconds.
- Access notes, reservation summary, customer and pet profiles, buddy and enemy list, colour codes and more pet information at your fingertips.
Where can I sign up to use ProPet?
- You can sign up for our pet boarding and daycare software by requesting a personalized demo at a time that is most convenient for you. Request a demo or more information using the form on this page.
What is SaaS?
SaaS stands for software as a service, which means that you are paying for the services that a company provides instead of product. You are not responsible for downloading, maintaining, or updating the software. The company delivering the product that you are using is responsible for maintenance and updates as well as upholding the security standards of the software and your data. Web based software is always up to date and does not require you to install costly updates. SaaS is different from traditional software because you can access your files using any device that has an internet connection.
What is Cloud Based Software?
In very simple terms cloud based software “lives” on the internet, allowing you to access and store all of your information online as opposed to on paper or the hard drive of your computer. Cloud based software allows your pet business to operate online as all of your customer files, business functions, and administrative documents are optimized through the software itself instead of on the computer at your business. Your information is stored outside of your device, meaning that your data can never be lost to computer crashes, fire, flood, etc. Cloud based software runs all of its applications and tools using the internet. These features can be accessed anywhere as long as you have an applicable device and an internet connection.
I'm not a tech-savvy person, is your software difficult to use?
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We’ve designed our software with customers just like you in mind! ProPet is intuitive and user-friendly so that anyone can use it effortlessly.
If I sign up for a demo, am I obligated to use the software?
If you contact us about the software or sign up for a demo there are NO obligations. If you love the software we would be happy to set you up, if it isn’t right for your business we understand.
Is there a setup fee?
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There is no setup fee if you select a Two-Year Subscription. Setup fee for Annual Subscriptions is $50USD per module and $75 USD per module With Monthly Subscriptions. More Information
What are my subscription options?
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With ProPet Software, you have three choices for subscriptions; monthly, yearly, and every two-years depending on what works best for you.
Do you offer any special promotions or benefits if I sign up to use your software?
If you sign up to use ProPet Software you will receive free phone support, the first month of usage for free, opportunities to suggest new features, and more!
We also offer discounts for clients who choose 1-year or 2-year subscrition options.
Do you accept all credit cards?
Yes, we accept all major credit cards, e.g. Visa, MasterCard, American Express, as well as rewards cards except for Discover Cards.
Benefits of ProPet Software
Why I should I use ProPet Software?
ProPet is a leader in its industry, providing custom software solutions for your pet business. It enables you to streamline your daily activities and provide convenient options for your customers. Check out our customer’s reviews of ProPet on Capterra.
Can my customers book online?
Yes, through our Customer’s Portal your customer’s can send online requests for bookings, fill pet, customer, veterinary information and many features more!
What are the benefits of using ProPet?
ProPet Software enables you to manage your business remotely as you can access your files and data anywhere that has an internet connection. You can manage all aspects of your business from one great dashboard, as well as control the different access levels of your staff. There are many ways that ProPet can revolutionize your business, if you would like to know more sign up for our demo!
Is ProPet Software easy to use?
The software is designed to be comfortable, streamlined, and extremely user friendly. Should you experience any problems with the software, or if you have any concerns you can contact a member of our team and we will gladly assist you.
If I do not have access to the internet can I still access ProPet?
ProPet Software is an online software, it requires a stable internet connection to ensure that your data is synchronized and backed-up instantly. Should your business lose internet access, your data is completely safe and will be available as soon as you are able to log into your account.
Can I integrate my account with a Credit Card Processor?
Yes, you can choose one of our integrated partners to accept online credit card payments. All 3 of our partners provide online payments.
Chosen Payments also provides integraed merchant terminals in addition to online for our US customers. Chosen Payments guarantees to beat your current rates or they will give you $500.
Accounts
How do I set up my business account with ProPet Software?
Setting up your business account is quick and easy with our skilled staff. We provide personalized demos during which we explain how to use ProPet Software and help you set up your account. New customers areq required to schedule an Account Setup Session with a team member and are provided with User Training. We also have an online video Knowledge Base for clients.
Does each of my staff members require their own account?
Each staff member has their own individual login information, rather than their own account. As the administrator, you can control the level of access that each staff member has.
Is there a limit on the number of my clients that can use the software?
There is no limit to the amount of customers that you can have using the software.
How much storage capacity do I have access to by using cloud-based software?
Our cloud-based software solution provides virtually unlimited storage space online.
I currently use another management software. How can I get my data transferred to ProPet Software so that I can use it instead?
If you are currently using another software to manage your business, and this software allows you to export data, we can transfer your data right into ProPet Software. More information on Data Migration.
Can I cancel my subscription at any time?
If you are on a month-to-month plan, you are free to cancel at any time. Your cancellation will take effect at the end of your monthly billing cycle. Should you be signed up for a yearly subscription, your cancellation will take effect at the end of your yearly billing cycle.
How do I set up my business account on ProPet Software?
Setting up your business account is quick and easy with our skilled staff. We provide personalized demos in which we explain how to use ProPet Software and how to set up your business account. If you wish to get your live account setup, simply contact your account representative or email info@propetware.com.
Security & Data Storage
Who owns my data?
You own your data, and you always will.
Is my data secure?
Your data is extremely secure in the “cloud.” When you or your customers input data into the software, it is stored in an online space as well as in multiple physical data centres around the world. Your data is stored on servers (inside these data centres) and is automatically backed up every time you add something new. Should your computer or mobile device run into problems, simply log in to your ProPet account on another device.
For more information about the security of your data, please visit our security features page.
Is my customer's information secure?
ProPet Software places the utmost value on security. You can rest assured that we use the most up to date industry security standards to protect the information of your clients. For more information, feel free to read our data security article.
Will I lose my data if my computer crashes?
If your computer, tablet, or phone crashes all you have to do is log into your ProPet account from another device and you will be able to access your data. Data is stored safely in the cloud, meaning that it will not get erased or compromised if your device is experiencing difficultly.
What kind of reporting does the software offer?
You can run reports on your financials, pet’s feeding and medication instructions, daily overview of operations, Agreement status, vaccination status, etc. These reports allow you to collect and view the important information that you need to run your pet business. When using the standard software, you will have access to basic reports.
Pricing
Features & Pricing
What is the pet and client manager?
ProPet offers a Customer Relationship Manager (CRM) designed specifically for pet businesses that improves customer interactions and relationships. This module is included with all our packages and it offers features such as:
- Unlimited customer and pet accounts
- Link pet and customer profiles with photos
- Online agreement and contracts
- Emergency contacts
- Veterinary information
- Vaccination tracking
- Historical records archive
- Shared photo albums
- Internal email messaging
- Share notes privately with staff
- Upload and organize unlimited documents into customizable folders.
What pricing options are available to me? How does your pricing work?
The base price for the software ranges from $49.99 USD to $119.99 USD Dollars per month depending on the different modules needed. Below are some popular combinations. You can view our pricing here.
What Kind of Packages does ProPet software offer?
We offer multiple packages to satisfy all of your pet business management needs. You can create your subsctiption with any combincation of the below modules:
1) Boarding Module
2) Daycare Module
3) Training Module
4) Grooming Module
5) Retail Module
5) Pet and Client Manager Only
What are my subscription renewal options?
With ProPet Software you have the option of a monthly, yearly or every two years subscription.
Support
How can I contact ProPet if I need assistance?
You can contact us at any time by clicking the blue “Help” button, which appears in the bottom left corner of the dashboard, or by emailing support@propetware.com. We will be in contact within 24 business hours to resolve your problem.
About Us
By kennel owners for kennel owners. Your complete all-in-one cloud-based pet boarding, dog daycare, training and grooming solution.
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