How do I Re-send a Welcome Email?

by | Jan 28, 2019 | Booking Tasks

If your customer has lost their password, claims they never received their welcome email, had their profile created before they were ready to use it, or has a new email address, you might need to re-send their welcome email. To re-send a welcome email, follow these...

How do I Edit a Payment?

by | Jan 28, 2019 | Booking Tasks

To edit a payment: Navigate to the customer’s profile. Click on “Booking History.” Select the relevant booking. Scroll to “Payments” and click “Edit.” In the edit pop-up, you can: Adjust the payment amount. Change the payment...

How do I issue a refund?

by | Jan 28, 2019 | Booking Tasks

    Refunds through ProPet: To issue a refund, you first need to navigate to the reservation confirmation page for the order you wish to refund. Click on “Issue refund” at the bottom of the invoice:   In the dialogue box, you will be able to...

How do I cancel a booking?

by | Jan 28, 2019 | Booking Tasks

  In order to cancel a booking reservation, you would need to access the booking confirmation. You can do this by selecting the booking sheet icon on the dashboard, or by searching the customer’s name and selecting “Booking History”. On the Booking History page,...

How do I search for a customer?

by | Jan 28, 2019 | Booking Tasks

You can easily find a customer using the Search bar at the top of your account. Simply enter any of the following details: First name Last name Pet’s name Email address Phone number As you type, matching results will appear, helping you quickly locate the correct...