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Booking Tasks
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Dashboards
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General Use
- Accept Tips without an Integrated Payment Processor
- Availability Tab
- Breed Manager
- Can I Automatically Process a Payment for a Deposit?
- Customer Profile
- Dashboard Calendar - Different views and filters
- Headings & Organization
- Holiday Hours
- How can I invoice my clients?
- How can my customers request dates or date and times for my services?
- How do I add a new customer?
- How do I buy a package from the admin side?
- How do I connect ProPet + Zapier?
- How do I contact customer support?
- How do I Manage My Customer’s Online Payment Options
- How do I Manage My Customer’s Payment Information? Add Credit Card? Process Payment?
- How do I remove credit from an account?
- How do I require initials for change requests?
- How do I set up my customer scheduling mode?
- How do I setup and use the retail module?
- How does the Buddy and Enemy List work?
- How does the MailChimp Integration Work?
- How to Create Report Cards
- How to Enable Online and Integrated Payments - Payments and Order Payment options
- Kennel View for Boarding and Daycare
- Notification Section
- Ongoing schedules
- Online Payments Set Up and Connection
- Pending Bookings
- Requests: How do I confirm and what will I see?
- Scheduled Events Report
- Smart Feeding Feature
- Smart Medication - Admin View
- Smart Medication - Customer Experience
- Split Kennels
- Vaccination Settings and How They Can Help!
- What are "Open Daycare Orders"?
- Your Account Management
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Getting Started
- Can each of my staff members have their own account?
- Coupon Codes
- Help! I'm not seeing any notifications!
- How do I connect Chosen Payments to ProPet?
- How do I connect my Chosen Payments merchant terminal to ProPet?
- How do I connect Stripe to ProPet?
- How do I migrate my data from my previous kennel software?
- How do I setup pooled availability for appointments?
- How many people can access the same account at the same time?
- Setting up and using the Quickbooks Online Integration
- Smart Medication Set Up
- User Management
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Manager Reports
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Manager Troubleshooting
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Reports
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To access a list of all overpaid invoices simply navigate to your Reports > Financial > Overpaid Invoices.
This report will show you all overpaid invoices as well as any cancelled invoice(s) with payments applied to them.
Note: This report will only be accessible to the Superuser and those who have permission under the User Management roles.
If you wish to issue a refund for overpaid invoices, click here for more details.
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