Pending Bookings

Marking a Booking Request as ‘Pending’

1. Navigate to the ‘Requests’ tab at the top of your screen.
2. Click the ‘Review’ button next to the booking you want to review.
3. Select ‘Book this Request’.
4. Scroll down to the ‘Booking Status and Email’ section.
5. In the ‘Booking Status’ field, choose ‘Pending/Not Booked’.
6. Select a reason for the pending status from the drop-down menu.
7. Choose whether or not to email the customer.
8. Click ‘Save Reservation’.

Viewing Pending Reservations

• All pending reservations are accessible under the ‘Pending’ tab at the top of your screen.

Adding Pending Booking Options and Pending Email Templates

1. Navigate to ‘Settings’:
   Go to the ‘Settings’ menu on your screen.
2. Select ‘Pending Booking Options’:
   In the ‘Administration’ section, choose ‘Pending Booking Options’.
3. Add a New Option:
   Click on ‘Add Pending Option’.
   
   
4. Configure the Pending Option:
   • Enter a title in the ‘Pending Reason’ field.
   • If you do not wish to create an email template, simply click ‘Save’.
5. Create an Email Template (Optional):
   • To include an email template, enter the ‘Email Subject’ and ‘Email Body’.
   • Click ‘Save’.
     
     
6. Use Your New Option:
   The new Pending Booking Option will now be available in the ‘Reason for Pending’ drop-down menu. You can use this option to send the associated email template to customers.
   
   

Tip: Utilize the variables listed in the ‘Variable Substitutes’ table to personalize your email templates.