How to Whitelist ProPet’s Support Email

As our modern-day society evolves and enhances our cyber security, email spam filtering is becoming a natural process in our day-to-day lives. However, in doing so, sometimes we block non-malicious messages from arriving in our inbox that we do not intend to. 

To help combat this, email providers offer the ability to whitelist specific domain names so we can ensure those emails we need arrive where we need them! Whitelisting is adding an email to an approved sender list in your system, so emails from a legitimate sender, in this case, ProPet support, are never blocked or moved to your spam folder.

To ensure you receive our ProPet support emails, we highly recommend whitelisting our ProPet support email address, support@propetware.com, with your email provider. As each provider has unique instructions to whitelist their email addresses, we cannot offer instructions for all. However, we have provided you with instructions for a few of the major email providers. 

Gmail:

1. Click the gear icon in Gmail and select “See all settings” from the Quick Settings menu.
   
    
2. Navigate to “Filters and Blocked Addresses” in the top menu.
    
3. Select “Create a new filter.” Step 2 in the image above
4. Add a specific email or a whole domain in the “From” field.
   
    
5. Click “Create filter.”
6. Check off “Never send it to Spam” in the checkbox along with any other preferences you may want.
   
    
7. Click “Create filter.”

Outlook:

Once you have logged into your Outlook account:

1. Click on Settings,
2. Click Junk email
3. Under the Safe Senders list, add the support email, support@propetware.com
4. Enter
   
   
5. Save
6. You can repeat step 3 and 4 under the “Safe Mailing Lists”

ICloud:

Once you have logged into your iCloud account:

1. Scroll down and click on Contacts
2. Click the plus (+) icon opposite the Settings icon in the bottom-left corner and select New Contact
3. Populate all the fields, and be sure to add the support@propetware.com address
4. When you’re finished, click Done in the bottom-right corner

For any other email providers, simply search for instruction on how to whitelist emails in your web browser of choice.