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  • How can I manage no shows?


It is now possible to mark and add a scheduled event as “no show” for grooming, training, classes, and scheduled events. To be able to mark a ‘no show’ you will have to go to the left hand of your screen, go to settings > no show reasons. There you will be able to add no show options. When a customer does not show up for a service, they will still be charged.


To create no show options:

  1. Go to settings
  2. Under administration, select “no show options” 
  3. Add no show options (reasons)


To add a “no show” to a pet:

  1. Go to your dashboard
  2. In the checking in option, select the arrow icon
  3. Select no show
  4. Select an option for the no show reason and press save